Device

The Device module in the admin console lets you manage enrolled Android devices. You can view all devices, add new devices, download device information, monitor device status, and perform remote actions such as locking, rebooting, wiping, and managing passwords.

Viewing available devices

1. In the admin console, go to Manage > Device from the left navigation menu.

2. A list of enrolled devices is displayed in table format with columns showing alias name, serial number, make, model, OS version, online status, last sync, owner, enrollment status, custom ID, group name, device state, IMEI, MAC address, user name, and enrollment date.
   
    

3. The Device list includes the following features:

   • Download – Export device details to an Excel file

   • Context Menu – Right-click options for device actions (sync, lock, ring, wipe, reboot, password management, and more)

   • Column Chooser – Show or hide table columns

   • Pagination – Navigate through device lists when there are many devices

   • Items Per Page – Set the number of devices displayed per page (default is 10)

Viewing device details

1. From the Device list, click the three vertical dots (⋮) at the end of the device row.

2. Select View device from the context menu.

3. The device details screen opens, showing:

   • Device overview – Device name, user name, group name, last sync, and group type

   • Device information – General info (storage, memory, battery, display), hardware details, software version, and network information

   • Quick actions – Available device management operations (see below)
     
     

Quick actions available on devices

The Quick actions section provides the following operations:

• Sync now – Refresh device status (battery, memory, location, online status)

• Lock – Lock the device remotely

• Display screen – Show the default screen when the device times out

• Wipe device – Completely erase all data, apps, and settings (factory reset). This action cannot be undone.sample.pdf

• Reboot – Restart the device to resolve communication issues

• Scan – Get updated device details

• Set password – Set a screen unlock password on the device

• Remove password – Remove the existing screen unlock password

• Send message – Send an overlay message to the device; can be scheduled to display at a specific time

• Lockdown device – Lock the device with a password until manually unlocked

• Remote ring – Ring the device alarm for 2 minutes, even if set to silent mode

• Soft reset – Unenroll the device from group policies and apps while keeping it enrolled with default settings
  
  
  
  
  

Geolocation tracking

1. In the device details screen, click Geo location.

2. The device's current location is marked on a map.

3. A Geo location history table displays past location records with latitude, longitude, and timestamp.
   
   
   
   
   

Blueprint and policy management

1. Click Blueprint in the device details screen.

2. The blueprint view shows the policies, contents, and apps assigned to the device's group.

3. Device-level exceptions can be set by updating values and assigning a custom tag. These exceptions apply only to that specific device.

4. Click Restore to group to revert device-level exceptions back to the group-level policies and apps.
   
   

   
   

Compliance status

1. Click Compliance in the device details screen.

2. The compliance table shows the device's compliance status for various criteria:

   • Device encryption status

   • Password compliance

   • Device offline condition

   • OS/Security patch updates

   • Policy updates

   • Geofence violations

   • Basic integrity

3. A Risk status indicator shows whether the device is at risk or compliant.
   
    

Device actions

From the Device list, click the three vertical dots (⋮) at the end of a device row to access:

• View details – Open the full device details screen

• Edit/change tags – Modify device identifiers

• Sync now – Refresh device status

• Lock – Lock the device

• Remote ring – Ring the device alarm

• Wipe device – Factory reset the device

• Reboot – Restart the device

• Set password – Set or change the screen lock password

• Remove password – Clear the screen lock password

• Switch to fully managed – Convert a device between Kiosk and Fully Managed modes

• Send message – Send a notification to the device

• Lockdown device – Password-protect and lock the device

• Soft reset – Reset to default policies without unenrolling

• Assign group – Move the device to a different groups