Factory Reset Restriction

Created by Vasu VS, Modified on Mon, 20 Apr at 1:18 PM by Vasu VS

The Factory Reset Restriction policy in the Quantem Console allows admins to prevent end users from manually performing a factory reset on a managed device. By enabling this restriction, the device user is blocked from physically resetting the device through device settings — preventing unauthorized decommissioning of managed kiosk devices. This is a critical security control for organizations deploying shared or dedicated kiosk devices in the field, retail, or public-facing environments.

Steps to Configure Factory Reset Restriction

Step 1: Navigate to Kiosk
From the left-hand navigation, click on Kiosk. All existing kiosk profiles will be listed.

Step 2: Create or Edit a Kiosk Profile

Create New — Click Create Kiosk to start a new kiosk profile
Edit Existing — Click the three-dot menu ( ⋮ ) on an existing kiosk row and select View/Edit Details

Step 3: Open Kiosk Settings
Inside the kiosk profile, click on Settings in the top-right corner of the kiosk profile screen.

Step 4: Navigate to Policy Settings
In the Settings page, scroll down to locate the Policy Settings section.

Step 5: Configure Factory Reset Toggle
Under Policy Settings, locate the Factory Reset option. Configure the toggle as follows:

Toggle State	Behavior
ON (Enabled)	Factory Reset is restricted. The end user cannot perform a factory reset on the device physically. The reset option is blocked by MDM policy
OFF (Disabled)	Factory Reset is permitted. The end user can perform a factory reset on the device manually through device settings

Step 6: Save the Kiosk Profile
After configuring the Factory Reset toggle, click Save to apply the configuration to the kiosk profile.

Step 7: Assign the Kiosk Profile
Assign the saved kiosk profile to the target device or group:

Assign to a Group — Navigate to Manage > Group, select the kiosk group, and assign the kiosk profile. All devices in the group will receive the factory reset restriction policy